Video Interviews — Capture Your Flag

Kindness

Lulu Chen on How to Help a Friend Find a New Job

In Chapter 6 of 16 in her 2012 Capture Your Flag interview, art director Lulu Chen answers "How Has Your Network Helped You Find You Jobs?"  Chen notes it is especially about the little things where your friends can help you find new jobs.  This includes having your friends vouch for you as well as having them give you help updating your resume or writing a cover letter. 

Lulu Chen is a photo art director working in retail e-commerce in New York City.  Previously, Chen worked as a freelance stylist for leading fashion catalogs and magazines.  She earned a BFA in design and art history from the University of Michigan.

Transcript: 

Erik Michielsen: How has your network helped you find new jobs?

Lulu Chen: It’s all encompassing, you know, your friends can send you job postings or ideas, or tell you about things that they’ve heard of and opportunities which is I think huge, you know, and I think that a professional network or just a personal network does that, especially in such a big market in New York. But, I mean it’s the little things, really, you know, it’s like helping you proofread your cover letter, and making sure that your résumé looks good, and we all do it for each other. And from the technical small things to the fact that they will go and vouch for you, and really say to a friend or a colleague, or their boss, like, “Oh, you know, I’ve worked with this person before. I really think that they’re the best candidate for the job, and it might not be somebody who is obvious, but, you know, if you give this person that chance, she won’t let you down.”

Adam Carter: How to Find Micro-Philanthropy Project Work in India

In Chapter 9 of 13 in his 2012 Capture Your Flag interview, micro-philanthropist Adam Carter answers "What Did Doing Your Recent Micro-Philanthropy Project in India Teach You?"  Carter talks about his past experience traveling to India and how a recent trip collaborating with VANNI working with deaf children in Kolkata taught him the power of communication.  Carter travels to India to help the non-profit improve how it creates education materials for hearing-impaired children living in poverty. 

Adam Carter is a micro-philanthropist currently living in Rio de Janeiro, Brazil.  He is the founder of the Cause and Affect Foundation which raises small amounts of financing to provide direct-to-source project funding for individuals and communities in need across the globe.  To date, Carter has traveled to over 80 countries.  He earned an MA in International Development from George Washington University and a BA in Cultural Anthropology from the University of Michigan.

Transcript: 

Erik Michielsen: What did doing your recent micro-philanthropy project in India teach you?

Adam Carter: Well, I’ve spent a lot of time in India over the years, and it’s a place that has always attracted me. It’s something about the combination of the millennia of history and culture. It’s always kind of been that real exotic place in the world, and even now after having been to, I don’t know, 80 plus countries, I’m still drawn back to India time and time again. This recent trip I was in Calcutta in the eastern part of India and I think the most—what it really taught me, I guess, as far as a lesson is, I would say, the importance of communication, and the reason I say that is because I was working with a project called VAANI which is an amazing project, that’s kind of an award-winning project, really, really dynamic director, and what they do is they work with deaf children in the slums of Calcutta.

So as you can imagine, not a pretty place, a very, very rough place to live, to grow up, and for a lot of these families, you know, they have a lot of children, and often one of the children has some kind of deformity, or whether they’re born with some condition. Unfortunately, they don’t have the resources there to act upon that, and in the case of this project, what we’re working with are deaf children, and unfortunately, many of these families that have deaf children, first of all, a lot of them don’t even really realize that their kids are deaf. They haven’t really fully been diagnosed, so they kind of have this idea that, oh, well, he doesn’t really understand, he’s a little slow, this or that. And even if they know, that, okay, my kid can’t hear. They don’t know the resources that are out there, which is really a shame because these kids grow up, basically, kept at home, not going to school, and kind of ignored by their family, and these kids, their mind is perfectly functional. I mean, it’s horrific to imagine really being trapped inside your body where you can’t communicate with your family, and nobody knows what you’re saying, what you’re thinking.

So thankfully this project, first of all, they send social workers out into these neighborhoods to look for these children and to tell the families, “look, there’s an answer here. We’re gonna help your kid, and you’re gonna see that your kid is just as smart as all the others, and he can actually participate in a regular school setting.” So it was incredibly heartwarming to see these kids now that are getting one-on-one education, educational help from a trained practitioner, you know, that works with deaf children. They’re learning how to do sign language. They’re learning how to speak a bit. Some of them that don’t have complete deafness are getting the hearing aids that they need to be able to hear more and more. The mothers are brought in with the kids, so they’re both there, and they’re both learning sign language because it’s important for them to communicate. This is the bridge that’s gonna allow this kid to communicate with his parents and with his family.

Erik Michielsen: How did you get involved in that project?

Adam Carter: I knew I wanted to go back to India, so sometimes I focus on an issue. Sometimes I focus on a place. In this instance, it was kind of a combination of the two. I knew I wanted to go back to India, and I was speaking with my mentor. He had mentioned how he had come across some—a project helping some deaf people in Asia, and I thought, well, that’s a group that I don’t know much about, I haven’t worked with before, personally, but I think we can all understand it’s a pretty black and white issue. So I started to do some research before I went about to see if there were any organizations that were addressing this on a local or national level. There’s a project called VAANI, which is the first kind of nationally—it’s based in Calcutta, but they’re planning to expand it nationally. They now have projects in West Bengal which is the state of Calcutta and up in Assam which is further up in the northeast, and so I communicated with them. I did some research on the organization and found out that it has an amazing reputation. And, so, I met with them and I visited all of their projects, and then I sat down with the director and with a few other of the staff and we talked about what would be the most effective ways of improving the project, and what we came up with was—is wonderful because these kids are coming in so if you have a deaf child that’s coming in, let’s say, twice a week, with his mother for this training. They have different ways of teaching them. They have a lot of educational materials, and then a lot of it has to do with the teacher one-on-one. 

The only kind of gap in this process is the fact that when the kid goes home, until he comes back later in the week or the next week, he’s kind of at a standstill.  Sure he and the mother could practice what they’ve learned, but the problem is he has to leave the educational materials at the project because they need them for the next kid. So what we came up with was, well, why don’t we improve this process by producing more of these educational materials, producing kind of like, you know, sets of them like booklet sets, so that the kids can take them home with them, practice it over the course of the week with the rest of their family, the father who may be working, the brothers and sisters who are in the house. So we’re creating really nice, heavy laminated, very durable materials that will be able to really improve the interpersonal communication, which is so important.

 

How to Use Your Network to Help Others in Need - Randall Metting

In Chapter 7 of 7 in his 2012 Capture Your Flag interview, brand marketer and on-air radio personality Randall Metting answers "How Do You Value Your Business Network?"  Metting frames his network as a "spider web of life" and he finds himself very engaged in helping those in their network, whether they are moving to Austin, traveling to Austin, running a charity, navigating the ins and outs of running a business or building a career.  Randall Metting is an on-air radio personality at 93.3 KGSR Radio in Austin, Texas.  When not on the radio, Metting consults organizations on integrated marketing strategy and brand development.  He also writes the Austin community music and entertainment blog at www.randallmetting.com.  Metting earned a B.A. in Advertising from the University of Florida.

Why Aspire to Be a Good Person - Ross Floate

In Chapter 1 of 20 in his 2012 interview, branding and design strategist Ross Floate answers "To What Do You Aspire?"  Floate notes his aspiration is to "come out on the right side of the ledger" and be a good person.  He does not aspire to become wealthy and grow a large business. While those may come in time, Floate works instead on doing things in an honest, straightforward way to support others.  Ross Floate is a principal at Melbourne, Australia-based Floate Design Partners.  Experienced in branding, design and both online and offline publishing, Floate and his team provide marketing services to clients seeking to better communicate business and culture goals via image, messaging, and story. He is a graduate of RMIT University.

How Entry-Level Job Teaches Design Career Skills - Ross Floate

In Chapter 7 of 20 in his 2012 interview, branding and design strategist Ross Floate answers "What Skills Did You Learn Working Entry-Level Jobs That You Still Find Useful Today?"  Working an entry-level prepress job in print-based publishing company, Floate learns core craft skills fixing others mistakes that teach him core design skills.  That attention to detail still benefits him today.  Additionally, he learns the importance of workflow and how someone is responsible for each part of a process.  He gets better at his job by gaining respect learning to emphathize with others and respect their responsibility.  Floate learns Ross Floate is a principal at Melbourne, Australia-based Floate Design Partners.  Experienced in branding, design and both online and offline publishing, Floate and his team provide marketing services to clients seeking to better communicate business and culture goals via image, messaging, and story. He is a graduate of RMIT University.

How Empathy Helps Build Relationship Trust - Ross Floate

In Chapter 9 of 20 in his 2012 interview, branding and design strategist Ross Floate answers "How Do You Establish Trust When Building Relationships?"  Floate notes he establishes trust by "conveying you respect the other person before you claim respect for yourself."  He finds it is easiest to foster when you show the other person you are willing to think beyond yourself.  He sees trust as an extension of empathy.  By serving others' needs and supporting them, Floate finds he creates bonds that establish that trust over time.  Ross Floate is a principal at Melbourne, Australia-based Floate Design Partners.  Experienced in branding, design and both online and offline publishing, Floate and his team provide marketing services to clients seeking to better communicate business and culture goals via image, messaging, and story. He is a graduate of RMIT University.

How to Build a Business Network by Helping Others First - Ross Floate

In Chapter 10 of 20 in his 2012 interview, branding and design strategist Ross Floate answers "How Do You Use Your Network to Get Help Making Career and Life Decisions?"  Be it because he grew up as an only child, was an introvert or was simply shy, Floate tries to avoid taking the traditional route of meeting people at networking events.  Instead, Floate finds doing others small kindnesses helps him build his business network.  Ross Floate is a principal at Melbourne, Australia-based Floate Design Partners.  Experienced in branding, design and both online and offline publishing, Floate and his team provide marketing services to clients seeking to better communicate business and culture goals via image, messaging, and story. He is a graduate of RMIT University.

How to Value Your Business Network - Richard Moross

In Chapter 6 of 17 in his 2012 interview, London entrepreneur and Moo.com CEO Richard Moross answers "How Do You Value Your Business Network?"  Moross sees the strength of his network as how much it provides value to others rather than how much it provides value to him.  He finds great joy finding opportunities to help people by making connections with his network.  This is especially true with the recruiting, hiring and job seeking process, as Moross finds it eliminates inefficiency and insincerity that come with recruiting, sourcing, and headhunting firms.  Moross is founder and CEO of Moo.com and a leader in the London startup scene.  Before starting Moo.com, an award-winning online print business, Moross was a strategist at Imagination, the world's largest independent design company.  He graduated from the University of Sussex, where he majored in philosophy and politics.

Joe Stump on How Family Relationships Change With Age

In Chapter 8 of 14 in his 2012 interview, Internet entrepreneur Joe Stump answers "How Are Your Family Relationships Changing As You Get Older?"  Moving into his early 30s, Stump finds parallel between his business career journey and that of his father.  Stump notes the rewards of a newfound peer relationship with his father.  He also shares how he is helping his younger brother, "paying off a few of those wedgies" and how his Mom remains a constant source of support in his life.  Joe Stump is a serial entrepreneur based in Portland, OR. He is CEO and co-founder of Sprint.ly, a product management software company.  Previously he founded SimpleGeo, which was sold to Urban Airship in October 2011.  He advises several startups - including attachments.me and ngmoco:) - as well as VC firm Freestyle Capital.  He earned a BBA in Computer Information Systems (CIS) from Eastern Michigan University. 

Transcript:

Erik Michielsen: How are your family relationships changing as you get older?

Joe Stump: I think as I've gotten older, it's been interesting. Obviously, everybody else in my family is getting older and changing themselves, right? My dad, while I've been kind of climbing up the ladder, has also been climbing up the ladder. He’s been, you know, he was a late comer and he owned his own business for many, many years and then ended up going into a more corporate environment. And so, he’s been climbing up the ladder. He kind of started – kind of about the same time I did. And it's interesting with my dad.

It was obviously earlier on in life. It was -- Dad was the authoritarian figure. He was definitely somebody that I looked up to and taught me a lot of things about everything from how to install a furnace – he built homes for a living -- to how put worm on a hook. And that’s evolved to now, like he comes to me for advice every once in a while. I still seek out advice from him and then we talk and now we talk a little bit more like peers and that’s a big deal. My brother and I had a terrible relationship growing up. We basically fought like cats and dogs and hated each other. And now, I've been able to come back and kind of pay for past digressions and help him out in ways that my parents couldn’t help him out.

A good example of that is he moved out to San Francisco recently and I’ve an enormous network in San Francisco. You know, he moved from Michigan, the most depressed economy in the States, to California, which never mind the state debt is still a booming massive economy and I was able to get him a job there. And you know, that’s great. I loved to be able to help my brother out and pay off a few of those wedgies. I think the relationship that maybe has changed the least is really with my mom. My mom has always been someone who was -- always made me feel better about myself. I don’t think I'm ever going to be at a point in my life where I won’t need people that can help me feel better about myself.

So, my mom still likes to mother me and I don’t know if as a mama’s boy I’ll ever get tired of being mothered. It's kind of funny. My mom and I, to say the least, as a fairly conservative Midwestern housewife. Her and I have different style tastes you could say. Mom’s being mom. They always want to make sure that you're staying warm and all this other stuff and she would send me clothes that I had no interest in wearing. And I finally was able to take advantage of her mothering in a way that made her feel good while also making sure that I didn’t every time get a birthday present, take it to goodwill. And she now sends me -- it's like clockwork.

Every birthday and Christmas, I get a huge care package. I get usually a 24-pack of Bell's Oberon, I get a couple dozen sugar cookies, grandma’s recipe she sends. And it's amazing. It was like, my mom is so amazing because she is the type of mother that knows that my brother likes her sugar cookie recipe and she knows that I like grandma’s sugar cookie recipe. So Jonathan gets mom’s recipe and I get grandma’s recipe. And then like I asked for buckeyes because grandma used to make buckeyes.

For those that don’t know what buckeyes are, they are the most amazing treat. They’re basically peanut butter balls dipped in milk chocolate. They're amazing. I was like, “oh. I want some buckeyes”. So she sent me buckeyes. I don’t think I’ll ever get tired of that. My mom, she's always been kind of an emotional center for me and I think it will continue to be that way.

 

Finding Meaningful Work in Public Service Career - Matt Curtis

In Chapter 18 of 18 in his 2012 Capture Your Flag interview, public affairs and communications strategist Matt Curtis answers "What Makes Your Work Meaningful?"  Curtis shares how he finds joy and fulfillment working across communities, governments, and individuals solving problems.  He notes how his current private sector job allows him to make a measurable difference across communities by connecting private and public sector channels.  Matt Curtis is the director of government relations at HomeAway Inc. Previously he was communications director for Austin mayors Lee Leffingwell and Will Wynn.  In 2011, Curtis won "Austinite of the Year" in the Austin Under 40 Awards.  He earned his bachelor's degree in radio, television and film from the University of North Texas.

Fabian Pfortmüller on What Qualities to Seek in a Business Partner

In Chapter 13 of 15 in his 2012 Capture Your Flag interview, community builder and entrepreneur Fabian Pfortmüller answers "What Makes a Good Business Partner?"  To Pfortmüller, it comes down to trust and to love.  He shares the importance of having workplace chemistry, being able to resolve conflicts meaningfully, and maintaining kindness and respect toward one another.  Pfortmüller is co-founder of the young leader accelerator, Sandbox Network, and HOLSTEE, an apparel and design firm that sells meaningful products to mindful shoppers.  Pfortmüller graduated from Columbia University and its school of General Studies. 

Transcript:

Erik Michielsen: What makes a good business partner?

Fabian Pfortmüller: I’ve been incredibly fortunate with the people I’ve worked with and I think I put a lot of focus and attention to the people I’ve worked with. It’s so important to me. In one word I would summarize it with trust. You know, it’s people that I completely 100% trust but even more so -- I think I would even use the word love.

It’s quite an extreme thing to use I guess in the business context but I admire those people. I'm so fortunate to be working with Dave and Mike at HOLSTEE. I've been so fortunate to have founded Sandbox with Nico and the others because I can learn from them every single day. I admire their values and I completely trust them. And I think that makes really good business partners. And I don’t know if you know this but Dave, Mike and I we actually live together. We live in the same apartment. We love hanging out and it’s not hard to work together and at the same time it’s not to say that we don’t have conflicts.

We have, you know, we fight but I would say we fight in a friendly way and we fight in a way where we respect each other, where we keep each other’s interest, I think, in mind, where we try to understand what is the other person is trying to say and yeah, we try to be friendly to each other. I think that makes a huge difference. And also one thing about business partners I think we can really just take time off and we don’t have to talk about work and just be easy just hanging in California for a week -- it doesn’t matter.

 

Michael Margolis on How to Be a Leader by Taking Care of Others

In Chapter 9 of 17 in his 2012 Capture Your Flag interview, educator and entrepreneur Michael Margolis answers "What Does It Mean to Be a Leader in What You Do?"  Margolis references the book "The Book of Destiny" and builds upon Mayan leadership lessons to discuss leading in the gift economy. 

Michael Margolis is founder and president of Get Storied, an education and publishing platform dedicated to teaching the world how to think in narrative.  He earned a B.A. in Cultural Anthropology from Tufts University. 

Transcript: 

Erik Michielsen: What does it mean to be a leader in what you do?

Michael Margolis: I read this book that’s actually about the Mayan prophecies, and it was written by a Mayan elder and there was something really remarkable in there that talked about leadership and had a definition of what makes a leader. We often forget to ask that question like, “What makes a leader? What makes you a leader?” We often think about it in the political context or we think about it in the corporate board room and it’s about power and it’s about who’s in charge and all of these things that are often times more about ego and self-appointedness and a whole bunch of other things but this book defined leadership in such a brilliant beautiful way. It’s called the Book of Destiny, by the way. Really cool book. And it said real simply, “You become a leader by taking care of those around you“. It’s that simple? Wait a second, well, if you take care of those around you really well, what happens? Those people naturally turn to you and look at you as somebody who is looking out for their welfare, looking out for the needs of the community, of the tribe, of the village. 

So, how do we become a leader, well it’s this notion of taking care of others, right? Which is why you have to bring that spirit. This is the power of the internet, of the gift economy. The gift economy is something that is actually hard wired into us as human beings. This is my background as a student of anthropology. We think about gift economy, it goes back to the times when we were out hunter-gatherers out on the savannah and you might have a good day, you might have bad day hunting. Well, so if you came back to the village and you had nothing to share but your friend Joe just brought in the wooly mammoth, well gift-economy means you’re gonna share what you got or what Joe got rather.  He’s gonna share with others because Joe knows he’s gonna have a bad day some point down the line. As that evolved over time, the notion of being a leader was the privilege for instance if the village would come together for a big feast. There was no greater privilege and honor than to be the benefactor to feed the village. It was a signal of your power and position but it was also a responsibility. It was a privilege and responsibility. 

So, that notion of gift-economy actually is what fuels the internet, right. It’s why people talk about free. The power of free on the internet. So, the notion of having a gift to be able to start a relationship from that place. It’s like going to a dinner party without a host gift. Dude, don’t be that guy, right. If you’re gonna go over to somebody’s house, you bring something whether it’s a bottle of wine, a fruit basket, some chocolate in my case but you bring something. It sets a tone. It acknowledges, hey we’re entering into a relationship. So, that’s a really powerful way. Simplest way to become a leader: is 1. Take care of others and 2. Think about what are the gifts that you have to share, not just in abstract terms but literally create a gift. Create an e-book. Create an info product. Give something away for free that is of high perceived value. Not some nickel and dime little thing but something that people go, “Holy crap. This thing just changed my life and you just gave that away for free?” If you are able to give that away for free I can’t even begin to imagine how much more you’ve got behind the curtain. What else do you have? Sign me up. What can I buy? I wanna go deeper. So, that’s I think the power of being a leader. Becoming a leader is having some gifts and not being afraid to share them.

How Family Relationships Change With Age - Doug Jaeger

In Chapter 5 of 17 in his 2012 interview, entrepreneur Doug Jaeger answers "How are Your Family Relationships Changing as You Get Older?"  Jaeger shares how relationships with his mother and brother have changed after life events, including a father's passing, fatherhood, and, in Jaeger's case, starting a business.  Doug Jaeger is the co-founder of JaegerSloan, a multimedia design services firm in New York City.  His street front office doubles as the JS55 Gallery. Jaeger is also an adjunct professor at the School of Visual Arts (SVA).  He graduated from Syracuse University.

How Newspaper Reporter Yoav Gonen Finds Meaning in His Work

In Chapter 9 of 11 in his 2011 interview, education reporter Yoav Gonen answers "What Makes Your Work Meaningful?"  He finds meaning when his writing helps people and helps to change things and make a difference in the community.  He shares a story about connecting to an Iraq-based Marine in a holiday story on families separated by military commitments.  Yoav Gonen is the education reporter for the New York Post newspaper in New York City.  He earned a Masters of Journalism degree from New York University and a BA in English from the University of Michigan.

How to Make Your Business Network More Useful - Phil McKenzie

In Chapter 12 of 21 in his 2011 interview, Phil McKenzie answers "How Do You Make Your Business Network More Useful?"  McKenzie finds the more he extends himself to being useful to others, the more he gets back.  In running Influencer Conference, he engages partners, speakers, and panelists, what he terms his Influencer family, to support them.  He finds his service translates into others supporting him over time.  McKenzie is the founder of Influencer Conference, an international event series bringing together tastemakers across the arts, entrepreneurship, philanthropy and technology.  He is also managing partner of influencer marketing agency FREE DMC.  Previously he worked in Domestic Equity Trading at Goldman, Sachs, & Co.  He earned his BA from Howard University and MBA from Duke University. 

How to Communicate Across Cultures - Anatole Faykin

In Chapter 13 of 18 in his 2011 Capture Your Flag interview, Internet entrepreneur Anatole Faykin answers "What Approach Do You Find Most Useful to Communicate Across Cultures?"  Faykin answers in one word: smiling.  Pushing away from MBA and consulting cross-cultural communication programs, Faykin shares how commitment, coupled with smiling, gets the job done.  If business communication issues remain, he notes why the concern should not be about cultures.  Faykin is the founder of Tuanpin, a Shanghai-based daily deals site he grew to 25 employees and sold in the fall of 2011.  Previously, he worked for British Telecom in London, Intel in Shanghai, American Express in New York, and Oracle in San Francisco as well as several startup ventures.  He holds an MBA from the NYU Stern School of Business and a BS in computer science and biology from the California Institute of Technology.

Why American Indie Bands Should Tour Europe - Conrad Doucette

In Chapter 17 of 21 in his 2011 Capture Your Flag interview with host Erik Michielsen, musician and Takka Takka drummer Conrad Doucette answers "Why Should More Independent American Bands Should Tour Europe?"  Doucette notes how premier bands - those at the top - are treated like royalty across the world.  However, Doucette notes how up and coming bands - the mid-level - are treated very well across Europe.  Touring Europe with his band Takka Takka in late 2010, he finds it a wonderful lift professionally, finding himself translating the appreciation into more inspired performance.  Doucette is the drummer for the Brooklyn-based band Takka Takka.  He also performs with The National, Okkervil River, and Alina Simone.  When not performing, Doucette works as a copywriter, blogger, and digital media producer.  He has worked at Blender, Fuse TV, and Heavy.com.  Doucette earned his BA in History from the University of Michigan.

How Feminine Leadership Style Helps Manage Teams - Audrey Parker

In Chapter 15 of 21 in her 2011 Capture Your Flag interview with host Erik Michielsen, entrepreneur Audrey Parker answers "Where Can Feminine Leadership Be Most Impactful Running a Business?" She notes how a feminine leadership style can be most impactful supervising people and leading teams. She finds a feminine style built on support, nurturing, and championing others - an effective way to lead that complements more traditional masculine approaches. Parker is currently on a one-year sabbatical. Parker co-founded CLEAResult, an energy management consulting firm. In 2010, CLEAResult ranked #144 in the Inc. 500 list of fastest-growing private companies. In late 2010, CLEAResult was sold to General Catalyst Partners. Parker graduated from Wake Forest University.