Randall Metting on Putting Pressure on Yourself to Get the Job Done

In Chapter 8 of 10 in his 2013 Capture Your Flag interview, brand marketer Randall Metting answers "What Does It Mean to Perform Under Pressure in the Work That You Do?" Metting hates to disappoint others and puts pressure on himself to be accountable to others on the commitments he makes. Starting a new job working at Dulce Vida Tequila in Austin, Metting finds himself needing to learn the ropes at his new job while working on a tight deadline to plan a marketing event with Collings Guitars. Randall Metting is a brand marketer working for Dulce Vida Spirits in Austin. Metting has built a career on helping companies and non-profits develop integrated marketing strategy and brand development programs. As "The Unofficial Mayor of Austin, Texas" Metting authors the randallmetting.com community blog. He is also an on-air radio personality for 93.3 KGSR radio in Austin. Metting earned a B.S. in Advertising from the University of Florida.

Chris Hinkle on What Gets Easier and What Gets Harder

In Chapter 1 of 10 in his 2013 Capture Your Flag interview, software engineer Chris Hinkle answers "What is Getting Easier and What is Getting Harder in Your Life?" After years coming up with ideas for new technology products, Hinkle learns to better handle rejection by not marrying himself to any one idea. As a 31-year old, Hinkle notes the challenge of working with recent college graduates who may be more current on the latest technologies and finding ways to stay current with trends while also embracing his own experience. Chris Hinkle is a senior software engineer working at Evernote in Silicon Valley. Previously, Hinkle worked at New York City digital agencies HUGE and R/GA in creative director and software engineering roles designing products and developing Internet mobile applications and websites.

Chris Hinkle on Ways to Reduce Stress and Perform Under Pressure

In Chapter 8 of 10 in his 2013 Capture Your Flag interview, software engineer Chris Hinkle answers "What Does It Mean to Perform Under Pressure in the Work That You Do?" Hinkle shares steps engineers and project managers can take to reduce stress when working under deadline pressure. Specifically, he notes how it can be helpful to be less focused on the project deadline and more focused on doing your best work. He finds imposing time pressures can compound small problems and make developers and engineers feel helpless. He also warns against doing all-nighter work as it may cause more harm than good with regard to work quality. Chris Hinkle is a senior software engineer working at Evernote in Silicon Valley. Previously, Hinkle worked at New York City digital agencies HUGE and R/GA in creative director and software engineering roles designing products and developing Internet mobile applications and websites.

How to Work More Effectively With a Team of Different Personalities

In Chapter 11 of 20 in her 2013 Capture Your Flag interview, social entrepreneur Courtney Spence answers "How Are You Learning to Work More Effectively With Different Personality Types?" For Spence, the first thing is to not take things personally. She learns to respect differing opinions and to stay patient in hearing different perspectives that contribute to a team decision. Social entrepreneur and storyteller Courtney Spence founded 501c3 nonprofit Students of the World (SOW) to shine a light on progress and celebrate the world's problem solvers. She is building a movement of next-generation storytellers and creative activists through the SOW program The Creative Activist Network. Spence is a graduate of Duke University.

Audrey French on How to Adapt When Things Do Not Work As Planned

In Chapter 11 of 18 in her 2013 Capture Your Flag interview, entrepreneur Audrey Parker French answers "How Have You Learned to Adapt When Things Have Not Worked Out as Planned?" French learns adaptability in the entrepreneurship experience she had starting and growing a business. She learns how to deal with situations and people that demand calm and flexible responses. This helps her manage uncertainty and be less uptight in doing so. Audrey Parker French is an entrepreneur who co-founded CLEAResult, an energy management consulting firm she helped grow to #144 on the 2010 Inc. 500 list of fastest-growing private companies and then sell to General Catalyst Partners. She currently volunteers as a Court Appointed Special Advocate (CASA) and teaches children's choir. She graduated from Wake Forest University and lives with her husband in Austin, Texas.

Audrey French on Using Calmness Skills Each Day at Work

In Chapter 14 of 18 in her 2013 Capture Your Flag interview, entrepreneur Audrey Parker French answers "What Skills Are You Using More as Your Career Advances?" As she gets older, French finds she accepts calmness, stillness, and balance as skills and works to improve how she uses them. She admittedly wonders if she would have been able to embrace these skills as an entrepreneur given the chaos and hectic nature of starting and growing a company. Audrey Parker French is an entrepreneur who co-founded CLEAResult, an energy management consulting firm she helped grow to #144 on the 2010 Inc. 500 list of fastest-growing private companies and then sell to General Catalyst Partners. She currently volunteers as a Court Appointed Special Advocate (CASA) and teaches children's choir. She graduated from Wake Forest University and lives with her husband in Austin, Texas.

Brett Goldman on How Low Interest Rates Affect Investing Goals

In Chapter 9 of 18 in his 2013 Capture Your Flag interview, real estate developer Brett Goldman answers "How are Current Economic Conditions Shaping Your Real Estate Investment Goals?" Goldman shares how his investment philosophy through the recession and recovery has been long-term focused.  He notes while he has invested in some distressed properties, he still is very cautious about investing in markets where money is cheap and financing rates are low. Investing for the long-term requires you assess how an investment might look if rates rise and how that would affect buyers and sellers. Looking at the market today, Goldman finds distressed real estate where the best opportunities exist.

Brett Goldman is a Real Estate Acquisitions Director at Triangle Equities in New York City.  He holds a BA in General Studies from the University of Michigan and a Masters in Real Estate Development from the Columbia University Graduate School of Architecture, Planning, and Preservation.

Performing Under Pressure in a Real Estate Developer Job

In Chapter 12 of 18 in his 2013 Capture Your Flag interview, real estate developer Brett Goldman answers "What Does It Mean to Perform Under Pressure in the Work That You Do?" Sourcing, negotiating and closing real estate deals teaches Goldman why preparation and flexibility are critical to his work. He interviews process not only to find the right bankruptcy lawyer for the job but also to learn the questions he should be asking and answering to move the bankruptcy deal forward.

Brett Goldman is a Real Estate Acquisitions Director at Triangle Equities in New York City.  He holds a BA in General Studies from the University of Michigan and a Masters in Real Estate Development from the Columbia University Graduate School of Architecture, Planning, and Preservation.

How to Manage Work Pressure and Reduce Job Stress

In Chapter 6 of 18 in his 2013 Capture Your Flag interview, entrepreneur Phil McKenzie answers "What Does It Mean to Perform Under Pressure in the Work That You Do?"  As founder of the Influencer Conference, McKenzie feels internal pressure to succeed and external pressures, including deadlines and goals.  In both cases, he finds better organization helps manage pressure and limit negative job stress. 

Philip L. McKenzie is the Founder and Global Curator of Influencer Conference, a global content platform that brings together tastemakers in the arts, entrepreneurship, philanthropy and technology to discuss the current and future state of influencer culture. Prior to that, he was Managing Partner of influencer marketing agency FREE DMC and an equities trader at Goldman, Sachs & Co.  He earned an MBA from Duke University and a BBA from Howard University.

How to Perform Under Pressure and Meet Work Goals - Andrew Epstein

In Chapter 13 of 23 in his 2013 Capture Your Flag interview, charter school CFO Andrew Epstein answers "What Does It Mean to Perform Under Pressure in the Work That You Do?"  Epstein finds performing under pressure means working toward and meeting longer-term deadlines while also managing day-to-day operations with his team.  He finds it is important to ask for help when it is needed. 

Andrew Epstein is CFO of the Ascend Learning Charter School Network.  Previously, Epstein was a finance executive at Democracy Prep Public Schools and an operations executive at Universal Music Group's Island Def Jam Records.  He is a former Teach for America corps member and middle-school science teacher.  He holds a BA from the University of Michigan and an MBA from Columbia Business School.

Kyung B. Yoon on How to Perform Under Pressure and Meet Goals

In Chapter 8 of 17 in her 2013 Capture Your Flag interview, non-profit executive Kyung B. Yoon answers "What Does It Mean to Perform Under Pressure in the Work That You Do?"  In her work raising funds in a challenging economic climate, Yoon learns to manage pressure by sharing responsibilities across her teams.  By creating team-oriented goals and supportive inspiration and motivation, Yoon is able to better achieve short-term and long-term goals. 

Kyung B. Yoon is the executive director of the Korean American Community Foundation (KACF) in New York City.  An award-winning journalist and documentary film producer, Yoon earned an MA in International Relations from Johns Hopkins University and a BA in History and Political Science at Wellesley College.

Lulu Chen on How Confidence Improves Your Work Performance

In Chapter 4 of 16 in her 2012 Capture Your Flag interview, art director Lulu Chen answers "What Role Does Confidence Play in the Work That You Do?"  As a fashion professional, Chen finds confidence helps improve your own performance and, as a result, those working around you. 

Lulu Chen is a photo art director working in retail e-commerce in New York City.  Previously, Chen worked as a freelance stylist for leading fashion catalogs and magazines.  She earned a BFA in design and art history from the University of Michigan.

Transcript: 

Erik Michielsen: What role does confidence play in the work that you do?

Lulu Chen: So I think confidence comes into play in a lot of different ways actually. I think it comes into play for yourself, in that you trust your own abilities and, you know, if you have to lead a team or direct for—in what I’m doing now, you direct a team of people, you also—I think when you exude confidence, they trust you, and they, you know, they trust in the process and the project, and—I mean, no one really wants to take direction from someone who seems unsure of themselves, right?

When you’re confident, I think you stress less. You’re just more sure, you’re more steady. I think that’s great for yourself and anyone you work with. But also when you aren’t confident, I think it snowballs, you know. Everybody kind of through osmosis, everyone becomes a little, you know, unsure of themselves. And that’s just a disaster. Right? Because—And also, you know, when you confidently present something to someone in a meeting even or let’s say a prospectus or something, it definitely sells better than if you carry yourself in an unsure way. You know, the way you speak, and how you feel about it too.

Lulu Chen on Learning Art Director Skills for Fashion Photo Shoots

In Chapter 12 of 16 in her 2012 Capture Your Flag interview, art director Lulu Chen answers "What Has Taking Direction as a Stylist Taught You About Giving Direction as an Art Director?"  Working on-set as a fashion stylist, Chen gets to work with a variety of talented art directors and creative directors.  She learns how approach and prepare for jobs as well as how to motivate teams and stay organized in deadline-driven environments. 

Lulu Chen is a photo art director working in retail e-commerce in New York City.  Previously, Chen worked as a freelance stylist for leading fashion catalogs and magazines.  She earned a BFA in design and art history from the University of Michigan.

Transcript: 

Erik Michielsen: What has taking direction as a stylist taught you about giving direction as an art director?

Lulu Chen: Well, I was lucky enough to work with a lot of different art directors. And if I had been an art director coming up the ranks, just as an art director, I think I would’ve been limited to how many different approaches and different people that I could’ve worked with, so I was very lucky and I worked with a lot of really talented art directors and creative directors. And what I learned from them is some really great ways on prepping jobs, how their approach was, how they communicate, and then not to sound negative but also what not to do. So, you know, all the things to do and strive for, and then some of the things that maybe, you know, I should try not to do.

So my take away from that is that organization is really helpful. And sometimes it’s hard because you’re wearing the creative hat, but you really have to get things done in a timely manner, you know, there’s always deadlines. And there’s a lot of money at stake, you know, photo shoots are expensive, you have to get certain things done in a day or two days, and it’s a lot of pressure, to see how other people handle that, to see how people communicate well—actually, how they also motivated and inspired their teams, was really nice to see. So I did learn a lot as a stylist. I was able to observe.

Erik Michielsen: And so now you’re on the other side of the fence.

Lulu Chen: Oh, definitely. I definitely try and keep all those things in mind, you know, all the things that worked for me, or that I really appreciated, and I try and do that as well. But it’s funny because a lot of people tell me that I’m so nice, and—which you’d think is a compliment but sometimes I am like, “Did they not think it’s genuine?” Because I like someone speaking to me in a certain way so I’m going to try and speak to everyone else in that tone, you know. But that doesn’t mean that I’m not gonna be able to get my job done, you know. But I think it’s always nicer to talk to people in a nice way, right? Yeah, it’s like I don’t have—I don’t wanna go there unless I really have to.

Hattie Elliot on Managing Adversity by Embracing Challenge

In Chapter 11 of 19 in her 2012 Capture Your Flag interview, female entrepreneur Hattie Grace Elliot answers "How Have You Learned to Adapt When Things Have Not Worked Out as Planned?"  Elliot talks about the highs and lows of her life experience and the importance of acknowledging disappointments, picking up her chin, and moving forward by executing her plan.  She refuses to play the victim role and tries to emulate people who take difficult situations in stride. 

Hattie Grace Elliot is the founder and CEO of The Grace List, a social networking company that creates destination events and experiences to forge lasting personal and professional connections across its young professional members. Elliot graduated from the University of Cape Town in South Africa, where she studied economics, philosophy, and politics.

Transcript: 

Erik Michielsen: How have you learned to adapt when things have not worked out as planned?

Hattie Elliot: I guess for me I just don’t think there’s any other option than, you know, I can choose to sulk in a corner and have a pity party or I can choose to lift my chin up and, you know, walk forward. It’s one of the reasons I, you know, love the city, that I love being an entrepreneur, because if I don’t show up or I have a sick day, I can’t pay my bills. I just—I haven’t given myself another choice. Things constantly in my life, I’ve had such extraordinary high highs and, you know, and I’ve experienced real heartache and real tragedy, and real disappointments, but there’s, for me, something very empowering about just, you know, acknowledging, you know, the disappointments, and the times when things haven’t work out, and you know, great, take a breath, take a little ohm moment, whatever it is. And then picking my chin up, and coming up with a plan, you know, of how I’m gonna move forward in my goal, and how I’m gonna fix this, and then, most importantly, actually, you know, executing it. 

It’s—you know, never easy but it always feels so much better to me to at least know that, you know, to not be the victim and just to do and be the best I can, you know, with the situation at hand. I think that—you know, I’ve heard it said that, you know, extraordinary people are those who just kind of, act in such a way, you know, during really difficult situations, just act in a—as they would normally and conduct themselves normally. It’s not that you’re, you know, over the top, and you’re like going and saving the world, but it’s just, you know, being gracious, and handling the system—you know, the situation to the best of the ability in a way that I hope when I look back, whether it’s today, tomorrow, in 5 years, I never have any regrets about how I treated anyone, and I never say what if, I just know I handled it to the best of my ability, and that’s all I can do. I’m not perfect, but it’s just taking the deck of cards that we all have, sometimes it’s satatious, sometimes it’s fabulous, and doing what we can with it, making the best of it. Making margaritas out of limes, you know?

Hattie Elliot: How to Stay Composed and Perform Under Pressure

In Chapter 12 of 19 in her 2012 Capture Your Flag interview, female entrepreneur Hattie Grace Elliot answers "What Does It Mean to Perform Under Pressure in the Work That You Do?"  Elliot embraces working in complicated environments with many moving parts.  Experience and reflection teach her to stay calm and be mindful of what is most important when unexpected things happen in her event planning and destination travel business. 

Hattie Grace Elliot is the founder and CEO of The Grace List, a social networking company that creates destination events and experiences to forge lasting personal and professional connections across its young professional members. Elliot graduated from the University of Cape Town in South Africa, where she studied economics, philosophy, and politics.

Transcript: 

Erik Michielsen: What does it mean to perform under pressure in the work that you do?

Hattie Elliot: Wow, I think that that’s one of the reasons that I can do what I do. When you’re dealing with so many people and so many personalities and so many vendors, and then on top of that, just kind of any sort of production, planning these trips, these events, these destinations, you know, it’s a perfect storm, there’s always gonna be, you know, anything and everything you can imagine could go wrong, will at some point. It will. It just—It’s just the nature of the beast, it’s the nature of the business.

So being able to not freak out, not like completely lose my marbles, but keep calm, has really—Number one, I think I would absolutely hate, hate, hate, hate what I do if I got freaked out easily. It takes a lot to ruffle my feathers, that’s like one positive attribute I have, like, it really takes a lot to ruffle my feathers. So—but I really genuinely I don’t think could work in the business I did if I couldn’t operate under extreme pressure and extreme kind of crazy circumstances as if nothing’s happening and the sun is shining and the grass is green, and there’s birds tweeting, and rainbows everywhere, like, sometimes you just gotta just keep your eye on the prize and compartmentalize when everything is—when shit is hitting the fan, just like, you know, great, awesome, like, we’ll put that shit in the corner there and pretend there’s like rainbows and butterflies and just, you know, and just, you know, move forward, and it’s part insanity and part brilliance I think that it takes to do that but it’s what I do.

And I think it’s the reason I’ve been able to be successful at the business that I’m in. And I think for people that I know, I used to—I have to say this is learned. I have not always been like this. I’ve really, through the years, made a vested effort, and it’s part of this whole idea of really acknowledging and reflecting where you are. I think it gives you a really, a healthy and honest perspective on what really matters. So if the electric goes out, if, you know, the—we’re on a trip and, you know, literally, like, shit hits the fan and a holding tank explodes onto the boat which is a foul situation, don’t get me wrong. It kind of makes you realize, honestly, if no one’s dying, and no one’s sick, that everything else is kind of like, you can figure it out, you can MacGyver it, you know, it gives you that kind of perspective when you’ve really gone through adversity, you really realize what matters and, yeah, and maybe that’s why it takes a lot to ruffle my feathers. But I feel like I’ve got a pretty, you know, healthy perspective on what’s worth really, you know, having a breakdown about, and there’s not much. 

Hattie Elliot on How Entrepreneurship Fosters Personal Growth

In Chapter 14 of 19 in her 2012 Capture Your Flag interview, female entrepreneur Hattie Grace Elliot answers "How Has Your Entrepreneurial Experience Helped You Grow as a Person?"  For Elliot, it comes down to learning from reflective moments and accepting the accountability that comes from the entrepreneurial experience.  This gives her a greater human perspective and has taught her to be more accepting and less judgmental of others. 

Hattie Grace Elliot is the founder and CEO of The Grace List, a social networking company that creates destination events and experiences to forge lasting personal and professional connections across its young professional members. Elliot graduated from the University of Cape Town in South Africa, where she studied economics, philosophy, and politics.

Transcript: 

Erik Michielsen: How has your entrepreneurial experience helped you grow as a person?

Hattie Elliot: It’s funny. It feels like we keep coming back to the theme of reflection. When you are an entrepreneur, you know, when things go wrong, when you’re—you know, when you’re having trouble paying your rent, when you have employees that make major blunders, you realize 99% of the time it’s your fault, because you didn’t communicate something properly. When you are delivering a product and there’s an issue, the weight is on you. There’s really not much room for hiding behind a wall, I would say—like when you’re in the corporate world often, there’s so many levels, like when I was in advertising, you’re part of such a big team and there’s so many levels just to put together one project, when there’s a major eff-up, like, you know, there’s enough people to distribute the blame, like when I make a mistake, it’s my own, and it’s a very tough and humbling thing but in terms of personal growth, it really forces you, number one, to be accountable for your actions, if you’re gonna be a successful entrepreneur, I think accountability and reflection just are key. You need to—when things aren’t going right, you need to confront it. You need to be accountable. You need to figure out what went wrong. And not have an ego about it and figure out a way you either—I mean excuse my language, but kind of shit or get off the pot type of thing. 

If you go around blaming other people, which a lot of us have the ability to do, it’s an easy way out; you’ll never be successful. You really won’t be. So I think it’s really a matter of really acknowledging there’s this constant—you’re constantly forced to reflect, acknowledge and be accountable for your actions, which I find to be, in the grand scheme of life, has been a really incredible journey, but definitely not an easy one. But I kind of feel like I can take on the world now because I’ve had great success, I’ve had great failure, ups and downs, but it really—it gives you better perspective as a human being, it makes you a lot more sympathetic, less judgmental and more understanding towards others, and I think that that makes—has made my life, at least, so much more just rewarding on all levels, and so much more wonderful. 

Mark Graham: How to Pitch and Execute a Music Marketing Campaign

In Chapter 16 of 17 in his 2012 Capture Your Flag interview, digital media executive Mark Graham answers "How Have You Learned to Adapt When Things Have Not Worked Out as Planned?"  Graham notes the importance of timing, especially in the context of working across resources in a corporate media company.  By understanding timing, he learns not to get frustrated and to use perseverance to bring resources together to get a project off the ground.  He shares the story of a concept he came up with at VH1, "Song of the Summer", made initially as a trial, with Katy Perry accepting the award for her song "Last Friday Night", and the how we was able to transition the program into a six-figure plus marketing campaign concept adopted formally into VH1 programming. 

Mark Graham is currently a managing editor at VH1, an MTV Networks company. Previously Graham worked in editing and writing roles at New York Magazine and Gawker Media.  He graduated from the University of Michigan with a B.A. in English.

Transcript: 

Erik Michielse: How have you learned to adapt when things have not worked out as planned?

Mark Graham: Things always work out as planned. No. Things don’t always work out as you plan them to. I think that more than anything else, at least for me, is learning not to get frustrated when things don’t necessarily work out. Sometimes you have great ideas and it’s just not the right time. The thing that I’m sort of learning the most about corporate life right now in this particular organization is the importance of timing. Really sort of having a keen understanding of different groups, where they’re at in certain processes, like for us to get big projects green-lit, which means that we can get budget and resources allocated to be able to tackle things, both from a staffing perspective, from a technology IT perspective, all the different pieces that you need to sort of coalesce to get a project off the ground. Timing is really, really important. 

And so making sure that, you know, I sort of keep a close eye on different people in our organization and keep in close contact with them to understand where they’re at in their timeframes, like for example, last summer I had an idea for a program called Song of the Summer, which would sort of track in a way that other places hadn’t done before, which song is the most popular song of that particular summertime, every summer has its song of the year, at barbecues, at parties, blasting out of car windows, and there are different places that track these things, there are your Billboards of the world, there are YouTubes of the world, there are Spotifys where people stream music, there are iTunes where people buy music. No one had really thought to put all of those pieces together into one sort of composite place. You know, different audiences consume music in different places and so there hadn’t really been a consensus of something like that and admittedly it’s sort of frivolous, but I think something that also people find interesting. 

So last year I put this idea together, we weren’t able to sell it but I did it anyway, I ran it through our entire summer, we ultimately ended up crowning Katy Perry’s Last Friday Night as the best song of last summer. We were able to get her to accept a trophy, do all this cool stuff, which was great, which ultimately became sort of our marketing materials, if you will, to be able to present this to an advertiser this year. And we were able to attach it to an advertiser this year, sell it for a nice 6-figure sales number and it became something that you know funded a lot of profit into our department. So, you know, last year, it didn’t—that particular project didn’t go my way but I sort of persevered, pushed through it, made sure during our couple of sales periods that, you know, our sales team knew that this idea existed, that we had proven success with it in the past and really sort of helping to frame it in a way for a certain couple of advertisers that we were really pushing it to in ways that made sense for them and their brand and really being able to come together. So things don’t always go your way but when you have an idea that you think is good, and that you can ultimately I think would resonate with people, understanding when to re-push things through, just because someone says no once doesn’t mean that that means no forever. So that’s sort of a way that I deal with things that—one example of something that didn’t go my way before, but ultimately ended up going the way and benefited our whole organization.

Garren Katz on What Gets Easier and What Gets Harder

In Chapter 1 of 15 in his 2012 Capture Your Flag interview, business and personal coach Garren Katz answers "What is Getting Easier and What is Getting Harder in Your Life?"  Katz finds himself stressing less and getting more comfortable with the decisions he makes.  As far as what is getting harder, Katz notes a growing challenge in his life is taking on more responsibilities that come with his desire to live better and more fully. 

Garren Katz is a business and personal coach based in State College, PA and advises his national client base on small business management, entrepreneurship, relationships, and personal finances.  He is also an active angel investor in several business ventures.  He earned his BA from Western Michigan University. 

Transcript: 

Erik Michielsen: What is getting easier and what is getting harder in your life?

Garren Katz: I would say life, actually, is getting easier. Trusting myself, trusting that whatever decision I choose is going to work out and it’s going to work out well. Not stressing as much about the little things that really don’t matter. The older I get the more clear, the more in focus priorities become. That’s getting easier. What’s getting harder is as I take on more in life, strengthening that inner accountability to be able to execute, you know, playing a bigger game, living a bigger life. I wouldn’t say that’s dauntingly harder, but it is more challenging. It’s a great challenge but that’s getting harder.